Return & Refund Policy

Although returns are not accepted, we stand behind the quality of our products. We will offer a replacement or full refund in the following cases:

• Damaged during transit — Product packaging is visibly damaged, torn, or crushed upon delivery.
• Defective or spoiled product — Product quality does not meet the expected standards (e.g., bad odor, discoloration, contamination).
• Wrong product delivered — You received a different product than what you ordered.
• Missing items — Your order is incomplete and one or more items are missing from the shipment.

To be eligible for a replacement or refund, please follow these steps:

• Once we verify your complaint with the provided photos and order details, we will approve a replacement or refund within 48 hours.
• Approved refunds will be processed within 5–7 business days to your original payment method.
• If a replacement is chosen, we will ship the replacement product at no additional cost to you.
• Complaints raised after 24 hours of delivery may not be eligible for replacement or refund.

• Orders can be cancelled before they are shipped. Once the order has been dispatched, it cannot be cancelled.
• To cancel an order, contact us immediately via WhatsApp or email with your order details.
• Refunds for cancelled orders will be processed within 5–7 business days to the original payment method.